At Big Goals we work with you to develop leadership and team development programmes that will help you achieve your business goals.
We do this by understanding your business drivers, key issues and culture and incorporating these into the learning objectives and materials. We work with your senior people to ensure they are equipped to lead any change and develop clear measures of success for every programme so you can measure your return on investment.
Talking to build knowledge and trust
Our relationship with our clients always starts with in-depth conversations to help all parties understand what the big issues, and the big goals, are for the organisation, its leadership and teams. This can be a revelatory process in itself – giving leaders a valuable opportunity to take a step back from the day-to-day and gain a fresh perspective on what’s not currently working and why.
Delivering a customised experience
With this understanding of the organisational culture and objectives, we custom build change and learning strategies to achieve the desired outcomes. Drawing on the expertise of our team, we may recommend something as simple as coaching for the leadership team or something broader and longer term that helps to create a cultural shift in the way you do business. This highly engaged team will collaborate both with each other and you to deliver exceptional results. Because we are not constrained by ‘off the shelf’ products we are able to source the tools, models, surveys and inventories that we believe best suit our clients’ needs. We also aim to involve your people from the start so they develop their skills and understanding and can sustain the changes long after we are gone.
Learning from the top
We place a great deal of importance on open communication with our clients because we know that’s how the work we do together will have lasting impact. We often have ongoing relationships with our clients – a testament to the results we are able to achieve.
We recommend that learning be planned as an ongoing and blended approach. This may combine formal classroom-style learning, individual work-based projects, online learning activities and coaching sessions to ensure maximum transfer of learning.
Behavioural change starts at the top and is modelled by effective leaders. We help you ensure that all staff hear the same message so they all understand the goals behind the learning and ‘speak the same language’. This means, when we create strategies for our clients, we ensure there is a common thread running through everything and no room for uncertainty.
It is important that every program ‘pays its way’ and we develop clear measures of success so you can assess your return on investment. On longer programs we may track progress by benchmarking at the beginning, middle and end of the program rollout.
Measures for tracking program ROI include:
- Increased sales
- Decreased complaints
- More implementable ideas generated
- Improved feedback from both internal and external stakeholders
- Decreased unplanned leave
- Decreased staff turnover
- Improved staff morale.