I love difficult conversations – said no one ever. But when you’re a leader, difficult conversations are part of the deal. And these days, they’re made even more difficult by the fact that we can’t even have them in person, and pick up on nuances and read each other’s cues. Still, difficult conversations are not
Ken Blanchard, of Situational Leadership and the One Minute Manager fame wrote in his book Whale Done! The Power of Positive Relationships: Experts have been telling us for years how important positive relationships are and yet we don’t focus much energy or time building them. The reality is, people don’t leave companies, they leave bosses.
In a recent conversation with a General Manager, he mentioned that, if he knew there was a significant change coming up for his company, he would organise extra ‘team building’ to help people get through it. His idea of team building was to organise a lawn bowls day, maybe give everyone a free day off and offer them company time to work on the Not for Profit of their choice. He knew that these things didn’t change anything but didn’t understand why.
His mistake is a common one; the idea that, by giving people something, they will feel more positive about work and therefore more able to cope with whatever happens there. If only we were that uncomplicated.
Ever wonder why things don’t happen when you have been doing so much? Sometimes busyness is confused with achievement and we continue to do things without realising that we may be missing the mark.
Recently I worked with a client who had been trying to implement a project for over three years. There had been extensive work done on the project and they had frameworks, structures, maps and detailed plans. Yet virtually no one in the business was doing things the new way and one of the senior leadership team had openly declared it was not his problem.