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Three steps to take the sting out of difficult conversations 

So often at work we avoid having difficult conversations because, for many of us, it is just too hard.  We have worked in plenty of organisations where people tell us they have recommended people for promotion just to get rid of them and avoid having the difficult conversations about their poor performance or behaviour.

Often we hear about this pattern from people who are performing well but are demotivated because they see poor performance and bad behaviour by others being ‘rewarded’ with promotion.

So, what do you need to think about before having a difficult conversation?

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